Last updated: 1 March 2025
Ozber Global Pty Limited (ABN 97 702 114 449) (“Ozber Global”, “we”, “us” or “our”) is committed to protecting the privacy of individuals who interact with us. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Ozber Global Pty Limited provides global trade and logistics services from Perth, Western Australia. Our registered details are: Ozber Global Pty Limited, ABN 97 702 114 449, Perth, WA, Australia. Our website is https://ozberglobal.site.
2. The personal information we collect
The types of personal information we may collect include:
- your name, job title and the business you represent;
- your email address and other contact details you choose to provide;
- details of your enquiries, quotations, orders and shipping requirements;
- billing and invoicing information necessary to provide our services;
- records of correspondence with us; and
- website usage data collected through cookies and analytics tools.
We only collect personal information that is reasonably necessary for, or directly related to, our functions and activities as a global trade and logistics services provider.
3. How we collect personal information
We collect personal information in the following ways:
- when you submit an enquiry, quotation request or contact form on our website;
- when you email us directly;
- when you enter into an agreement with us for trade or logistics services; and
- automatically, through cookies and similar technologies when you browse our website.
Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym. However, in most cases we will need your contact details to respond to enquiries and provide services.
4. How we use personal information
We use personal information to:
- respond to enquiries and provide quotations;
- deliver and administer our global trade and logistics services;
- arrange freight, customs and related logistics on your behalf;
- issue invoices and manage payments;
- communicate with you about your account, shipments and our services;
- improve our website, services and customer experience; and
- comply with our legal, regulatory and tax obligations.
We will not use your personal information for direct marketing without your consent, and if you receive a marketing communication from us you may opt out at any time by replying to that communication or emailing us.
5. Disclosure of personal information
We do not sell or rent personal information. We may disclose personal information to third parties where reasonably necessary to provide our services, including:
- freight forwarders, carriers, customs brokers and warehouse operators involved in your shipment;
- professional advisers such as accountants, auditors and legal advisers;
- IT and hosting service providers who support our systems;
- payment and invoicing providers; and
- government agencies, regulators or law enforcement bodies where required or authorised by law.
6. Overseas disclosure
Because we operate in international trade and logistics, some of the third parties we work with may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle that information in a manner consistent with the Australian Privacy Principles, including through contractual arrangements and by limiting the information shared to what is necessary.
7. Cookies and website analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. You can configure your browser to refuse cookies or to warn you before accepting them; doing so will not prevent you from accessing most features of our website. Analytics data is generally collected in a de-identified or aggregated form.
8. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting personal information to personnel who need it to perform their duties. When personal information is no longer required, we take reasonable steps to destroy it or ensure it is de-identified, subject to any legal retention requirements.
9. Access to and correction of your personal information
You have a right under the APPs to request access to the personal information we hold about you and to ask for corrections where that information is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@ozberglobal.site. We will respond within a reasonable period and, where permitted, provide the information in the manner you request. We may need to verify your identity before releasing information, and a reasonable fee may apply for providing access in some circumstances.
10. Complaints and privacy enquiries
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can investigate and respond. Complaints can be made by email to ceo@ozberglobal.site. We take privacy complaints seriously and aim to acknowledge and resolve them promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of the latest update. Continued use of our website or services after an update constitutes acceptance of the revised policy.
12. How to contact us
For any questions about this Privacy Policy or our privacy practices, please contact:
Ozber Global Pty Limited
ABN 97 702 114 449
Perth, WA, Australia
Email: ceo@ozberglobal.site
Web: https://ozberglobal.site